Home > Cases > The Story Behind Success: Customer Case Sharing
Categories
Categories
The Story Behind Success: Customer Case Sharing
Only excellent service and professional technical support can provide true value to customers
At Mars Rock, we deeply understand that a high-quality customer experience not only comes from the product itself, but also from comprehensive service and meticulous technical support. We insist on putting customer needs first, from pre-sales consultation to after-sales follow-up, our professional team is always by your side, ensuring that your every user experience is perfect.
Case Details
Recently, Mr. Kenny, a technical engineer from Marsrock, went to the home of Mr. Vinit, a local customer in Thailand, to provide technical guidance and visit for home solar energy systems. The main purpose of this visit is to showcase the all-new G7 series of micro inverters specifically designed for local use in Thailand, and to demonstrate their practical effectiveness in everyday household appliances.
Mr. Vinit has set up a 6000W solar system at home, equipped with 11 550W Mars Rock solar panels, which are in very good condition. The inverter conversion efficiency is between 95-98%. And as Mr. Vinit said, in Thailand, due to the high climate throughout the year, some traditional inverters will shut down at noon, resulting in wasting the best power generation time of the day. However, the 3D three-dimensional heat dissipation and full machine glue filling characteristics of the G7 series micro inverter easily cope with this situation, and can generate electricity normally even in the hottest weather
Arriving at Mr. Vinit's home, he kindly showed us the changes in the electricity meter of various household appliances during use.
Afterwards, we followed Mr. Vinit outdoors and could see that under the anti backflow CT effect, the electricity meter rotated very slowly, even not at all, and the effect was very significant
In the video below, we compared two different home solar energy systems: one with anti backflow function and the other without. A solar energy system with anti backflow function can effectively prevent solar current from flowing back into the grid, thereby avoiding system damage and unnecessary power waste. A system without anti backflow function can operate normally, but in some cases it may cause energy backflow, thereby affecting the safety of the system and the stability of the power grid.
The Mars Rock team is very grateful for Mr. Vinit's enthusiastic sharing and valuable time. We look forward to bringing sustainable and green energy experiences to more families in the future. Mars Rock will continue to be committed to providing high-performance and highly reliable solar products to global customers, supporting environmental protection and driving the energy revolution.
However, those with sealed components, including motors, controllers, and connectors, can also be operated outdoors. Performance IC forklifts tend to be utilized in heavy-duty applications, such as brick and lumber yards, where larger capacity and performance is required to move the heavy loads.
INFRASTRUCTURE SCENARIO
However, those with sealed components, including motors, controllers, and connectors, can also be operated outdoors. Performance IC forklifts tend to be utilized in heavy-duty applications, such as brick and lumber yards, where larger capacity and performance is required to move the heavy loads.
TRANSPORTATION SCENARIOS
However, those with sealed components, including motors, controllers, and connectors, can also be operated outdoors. Performance IC forklifts tend to be utilized in heavy-duty applications, such as brick and lumber yards, where larger capacity and performance is required to move the heavy loads.
INDUSTRIAL SCENARIOS
However, those with sealed components, including motors, controllers, and connectors, can also be operated outdoors. Performance IC forklifts tend to be utilized in heavy-duty applications, such as brick and lumber yards, where larger capacity and performance is required to move the heavy loads.
